We have discontinued this forum and moved support tickets to the GitHub issue tracker. More info
Errors in Windows 8 Reliability manager log
Moderator: Steven
Errors in Windows 8 Reliability manager log
Hi,
Uninstall Tool is crashing in Windows 8. Well, not directly, but the Reliability manager is full of critical events - mostly x64 helper process, but also the main app. I did not find an image upload function here and I do not really want to use an image storing site. If more info is needed, I will gladly provide it.
System info:
i5 750, AMD HD 5800, 4GB RAM
Windows 8 64-bit
Latest Uninstall Tool version
Thank you.
Uninstall Tool is crashing in Windows 8. Well, not directly, but the Reliability manager is full of critical events - mostly x64 helper process, but also the main app. I did not find an image upload function here and I do not really want to use an image storing site. If more info is needed, I will gladly provide it.
System info:
i5 750, AMD HD 5800, 4GB RAM
Windows 8 64-bit
Latest Uninstall Tool version
Thank you.
- Steven
- CrystalIDEA Developer
- Posts: 2294
- Joined: 21 Dec 2009, 11:48
- Location: CrystalIDEA headquarters
- Contact:
Re: UT crashing with Windows 8
hi,
1. When does it crash? On startup?
2. Exact Uninstall Tool version please
3. Exact Windows version please
4. Any Screenshot please.
Thank you
PS. I should tell you that we did complete testing of the program on Windows 8 X64 Release Preview, everything was fine.
1. When does it crash? On startup?
2. Exact Uninstall Tool version please
3. Exact Windows version please
4. Any Screenshot please.
Thank you
PS. I should tell you that we did complete testing of the program on Windows 8 X64 Release Preview, everything was fine.
- Steven
- CrystalIDEA Developer
- Posts: 2294
- Joined: 21 Dec 2009, 11:48
- Location: CrystalIDEA headquarters
- Contact:
Re: UT crashing with Windows 8
mad,
Just did a new install of Windows 8 RTM x64.
It doesn't crash, but application log contains entries of faults in x64helper.exe (not fatal, the program works fine). Please confirm that
Just did a new install of Windows 8 RTM x64.
It doesn't crash, but application log contains entries of faults in x64helper.exe (not fatal, the program works fine). Please confirm that
Re: UT crashing with Windows 8
Yes, I am confirming it. The tool is working without a problem (I did not use the Install and Trace feature yet on Win8, so cannot comment on that).
The program is working fine by itself, no obvious error or crash.
It just makes error messages in Reliability Monitor, even if I do not start UT.
Thank you for checking it out.
SW info:
Win8 RTM x64 (downloaded from MSDN)
Unistall Tool ver 3.2.1
The program is working fine by itself, no obvious error or crash.
It just makes error messages in Reliability Monitor, even if I do not start UT.
Thank you for checking it out.
SW info:
Win8 RTM x64 (downloaded from MSDN)
Unistall Tool ver 3.2.1
- Steven
- CrystalIDEA Developer
- Posts: 2294
- Joined: 21 Dec 2009, 11:48
- Location: CrystalIDEA headquarters
- Contact:
Re: UT crashing with Windows 8
mad,
Thank you very much for this report.
We'll do my best to fix this faulting warning. Will keep everybody informed here.
Thank you very much for this report.
We'll do my best to fix this faulting warning. Will keep everybody informed here.
- Steven
- CrystalIDEA Developer
- Posts: 2294
- Joined: 21 Dec 2009, 11:48
- Location: CrystalIDEA headquarters
- Contact:
Re: x64helper.exe faulty warnings in Windows 8
Fixed in 3.2.1 Build 5279.
Thank you!
Thank you!
Re: x64helper.exe faulty warnings in Windows 8
Thank you Steven.
I installed the new version now and will check the app behaviour in the next days. If I find anything unusual, I will report back. Take care.
I installed the new version now and will check the app behaviour in the next days. If I find anything unusual, I will report back. Take care.
Re: x64helper.exe faulty warnings in Windows 8
Hi Steven,
the x64helper.exe seems to be gone![AngelO :)](./images/smilies/angel.gif)
But I still got the info, that the main app crashed - again only in Reliability monitor, when normally using utool, no crash or error.
I will post the log from the reliability monitor. I would also post a screenshot, but the forum does not provide that option.
The last log:
This still might be a Win8 problem, or something else. I will provide more logs or other information, if needed. Thank you.
the x64helper.exe seems to be gone
![AngelO :)](./images/smilies/angel.gif)
But I still got the info, that the main app crashed - again only in Reliability monitor, when normally using utool, no crash or error.
I will post the log from the reliability monitor. I would also post a screenshot, but the forum does not provide that option.
The last log:
Code: Select all
Description
Faulting Application Path: C:\Program Files\Uninstall Tool\UninstallTool.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: UninstallTool.exe
Application Version: 3.2.1.5279
Application Timestamp: 5055ceeb
Fault Module Name: StackHash_5d76
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: PCH_21_FROM_ntdll+0x000000000000315B
OS Version: 6.2.9200.2.0.0.768.101
Locale ID: 1051
Additional Information 1: 5d76
Additional Information 2: 5d76a4d51f695d1f6a63b9510c4be9cd
Additional Information 3: 2730
Additional Information 4: 2730e2d8721a06958c458b765111bcf6
Extra information about the problem
Bucket ID: 42c451968e7fc9d68889cff8718f822a (76596371)
- Steven
- CrystalIDEA Developer
- Posts: 2294
- Joined: 21 Dec 2009, 11:48
- Location: CrystalIDEA headquarters
- Contact:
Re: x64helper.exe faulty warnings in Windows 8
mad,
It's actually possible to attach files/pictures here. But you can use any image/file hosting. Any file/dump/screenshot can be useful.
1. Is it x64 version of Windows 8?
2. How can I reproduce the issue, i mean what are the steps?
Thanks in advance!
It's actually possible to attach files/pictures here. But you can use any image/file hosting. Any file/dump/screenshot can be useful.
1. Is it x64 version of Windows 8?
2. How can I reproduce the issue, i mean what are the steps?
Thanks in advance!
Re: Errors in Windows 8 Reliability manager log
"You cannot post attachments in this forum"
So I tried imageshack, hopefully it will work.
http://imageshack.us/g/820/utoolcrashes.jpg/
1. Yes, see screenshots. It is the RTM version.
2. I was not able to reproduce the issue. It is weird, check the dates of the errors... several times in one row, then longer time nothing...
**EDIT**
3. I was checking the crash logs, and the only thing that is changing is the utool version number. See previous log: Application Version: 3.2.1.5279 ... every crash log has another number (e.g. 3.2.0.5272 / 5274 / 5276). So now I am thinking, it is probably a problem with installation, or starting the application from the installer itself.
So I tried imageshack, hopefully it will work.
http://imageshack.us/g/820/utoolcrashes.jpg/
1. Yes, see screenshots. It is the RTM version.
2. I was not able to reproduce the issue. It is weird, check the dates of the errors... several times in one row, then longer time nothing...
**EDIT**
3. I was checking the crash logs, and the only thing that is changing is the utool version number. See previous log: Application Version: 3.2.1.5279 ... every crash log has another number (e.g. 3.2.0.5272 / 5274 / 5276). So now I am thinking, it is probably a problem with installation, or starting the application from the installer itself.
- Steven
- CrystalIDEA Developer
- Posts: 2294
- Joined: 21 Dec 2009, 11:48
- Location: CrystalIDEA headquarters
- Contact:
Re: Errors in Windows 8 Reliability manager log
mad,
Thank you. Attachments should be available now.
1. What is Windows 8 Edition?
I'm having Windows 8 RTM x64 Enterprise on VMware 9. No crashes
2. Can you please send us a crash log for build 5279? There should be multiple files. We do need maximum details, please.
3. The first screen, where did it come from? I'm checking in Computer Management -> Event Viewer -> Application log.
4. Are using official build of Uninstall Tool 5279 without executable modifications? Registered or trial version?
5. The list of installed software (can be done with Uninstall Tool) would be also great.
It's really important to reproduce the issue
Thank you. Attachments should be available now.
1. What is Windows 8 Edition?
I'm having Windows 8 RTM x64 Enterprise on VMware 9. No crashes
![Sad :(](./images/smilies/sad.gif)
2. Can you please send us a crash log for build 5279? There should be multiple files. We do need maximum details, please.
3. The first screen, where did it come from? I'm checking in Computer Management -> Event Viewer -> Application log.
4. Are using official build of Uninstall Tool 5279 without executable modifications? Registered or trial version?
5. The list of installed software (can be done with Uninstall Tool) would be also great.
It's really important to reproduce the issue
Re: Errors in Windows 8 Reliability manager log
Hi Steven,
1. As you have seen, I have an Intel CPU, so it is not the RT version, but also not Pro or Enterprise, just the regular Windows 8 version x64.
2. All the logs are exactly same as the one I posted earlier.
3. Control Panel\System and Security\Action Center\Reliability Monitor -> View all problem reports (menu located at the bottom of settings screen)
4. Build downloaded this morning (UTC +01:00) from your site. Registered version, I have bought a license. Utool 5279 without any alteration, just downloaded and installed.
5.
6. I have now reproduced the issue several times, and it is getting worse.
I have installed the new 5279 over the existing installation. I was able to start utool from the installer (start app after installation finishes). But then when I close utool and try to start it again, I get an UAC promt, then utool does not start. I cannot start utool afterwards - only if I install it again, then it works only from the installer. Sigh, I will try a PC restart to see if the helps. **Nope, cannot start utool normally.
1. As you have seen, I have an Intel CPU, so it is not the RT version, but also not Pro or Enterprise, just the regular Windows 8 version x64.
2. All the logs are exactly same as the one I posted earlier.
3. Control Panel\System and Security\Action Center\Reliability Monitor -> View all problem reports (menu located at the bottom of settings screen)
4. Build downloaded this morning (UTC +01:00) from your site. Registered version, I have bought a license. Utool 5279 without any alteration, just downloaded and installed.
5.
Code: Select all
7-Zip 9.22 (x64 edition) 3,36 MB 18.08.2012 09:57
Adobe Flash Player 11 Plugin 6,00 MB 17.09.2012 10:57
AIMP3 49,3 MB 25.08.2012 15:46
Alan Wake 7,84 GB 26.08.2012 23:01
AMD Catalyst Install Manager 26,3 MB 18.08.2012 09:51
avast! Free Antivirus 362 MB 21.08.2012 22:43
CCleaner 9,88 MB 24.08.2012 21:38
CPUID HWMonitor 1.20 2,39 MB 19.08.2012 00:16
CrystalDiskInfo 5.0.2 3,63 MB 19.08.2012 00:10
FastStone Image Viewer 4.6 9,12 MB 18.08.2012 10:27
FreeFileSync 5.7 23,5 MB 04.09.2012 21:03
ImgBurn 2,91 MB 18.08.2012 10:27
Intel(R) Rapid Storage Technology 18,4 MB 02.09.2012 22:23
Java 7 Update 7 130 MB 30.08.2012 22:15
Java 7 Update 7 (64-bit) 127 MB 30.08.2012 22:16
KeePass Password Safe 2.20 6,32 MB 08.09.2012 23:51
Malwarebytes Anti-Malware version 1.65.0.1400 19,3 MB 11.09.2012 22:05
Microsoft IntelliType Pro 8.2 29,5 MB 18.08.2012 23:37
Microsoft Office Professional Plus 2010 567 MB 18.08.2012 22:40
Microsoft Office Proofing Tools Kit Compilation 2010 567 MB 20.08.2012 00:25
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 9,63 MB 26.08.2012 23:32
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 10,1 MB 18.08.2012 10:30
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 13,6 MB 18.08.2012 09:51
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 11,0 MB 19.08.2012 00:57
Mozilla Firefox 15.0.1 (x86 en-US) 39,0 MB 17.09.2012 12:44
Mozilla Maintenance Service 215 KB 17.09.2012 12:44
MPC BE 25,9 MB 12.09.2012 22:28
MSI Afterburner 2.2.3 45,9 MB 18.08.2012 23:00
MSI Kombustor 2.3.0 28,2 MB 18.08.2012 23:04
MyPhoneExplorer 17,7 MB 18.08.2012 23:10
NirSoft Volumouse 138 KB 18.08.2012 10:38
Notepad++ 11,7 MB 17.09.2012 14:39
PDF-Viewer 28,2 MB 18.08.2012 22:57
PicPick 7,63 MB 19.08.2012 00:24
Process Lasso 9,86 MB 18.08.2012 11:32
qBittorrent 3.0.2 19,2 MB 15.09.2012 20:57
Rainlendar2 (remove only) 24,4 MB 18.08.2012 23:08
Realtek Ethernet Controller Driver 2,70 MB 02.09.2012 22:26
Realtek High Definition Audio Driver 32,2 MB 02.09.2012 22:32
ROCCAT Kova[+] Mouse Driver 13,0 MB 19.08.2012 00:28
Skype™ 5.10 19,1 MB 18.08.2012 10:27
Sony Ericsson Update Engine 24,3 MB 19.08.2012 14:59
Sony PC Companion 2.10.094 19,2 MB 19.08.2012 14:57
Spybot - Search & Destroy 66,3 MB 18.08.2012 10:28
Steam 1,59 MB 18.08.2012 10:27
SumatraPDF 8,19 MB 18.08.2012 10:22
The Witcher 2: Assassins of Kings Enhanced Edition 18,4 GB 18.08.2012 20:22
Ultra Defragmenter 1,30 MB 02.09.2012 17:37
Uninstall Tool 7,91 MB 17.09.2012 16:37
VLC media player 2.0.3 92,1 MB 18.08.2012 10:28
Win7codecs 68,4 MB 04.09.2012 21:05
xplorer² professional 64 bit 4,88 MB 18.08.2012 11:06
I have installed the new 5279 over the existing installation. I was able to start utool from the installer (start app after installation finishes). But then when I close utool and try to start it again, I get an UAC promt, then utool does not start. I cannot start utool afterwards - only if I install it again, then it works only from the installer. Sigh, I will try a PC restart to see if the helps. **Nope, cannot start utool normally.
- Steven
- CrystalIDEA Developer
- Posts: 2294
- Joined: 21 Dec 2009, 11:48
- Location: CrystalIDEA headquarters
- Contact:
Re: Errors in Windows 8 Reliability manager log
It's all very sad. Some more thoughts:
1. When you're trying to start Utool normally, what happens? Just UAC promt and nothing more? Any record in Computer Management -> Event Viewer -> Application log ?
The should be a record, and a number of crash report files, such as memory dump.
2. Did you tried disabling UAC?
3. Did you tried disabling Antivirus/Other security software?
A remote session would blow all questions away. If nothing helps, is that possible to organize it?
Privately, via Skype/TeamViewer.
Thank you.
Update: installing Windows 8 x64 (not Enterprise)
Update. Same thing. A funny moment is that I can't find the Reliability Monitor:
1. When you're trying to start Utool normally, what happens? Just UAC promt and nothing more? Any record in Computer Management -> Event Viewer -> Application log ?
The should be a record, and a number of crash report files, such as memory dump.
2. Did you tried disabling UAC?
3. Did you tried disabling Antivirus/Other security software?
A remote session would blow all questions away. If nothing helps, is that possible to organize it?
Privately, via Skype/TeamViewer.
Thank you.
Update: installing Windows 8 x64 (not Enterprise)
Update. Same thing. A funny moment is that I can't find the Reliability Monitor:
Re: Errors in Windows 8 Reliability manager log
Hi Steven,
thanks for helping me troubleshoot this.
I always find Reliability Monitor this way: 1. go to Search (right corners of the screen), 2. Type: reliab (you do not need to write the full word), 3. select Settings (under Apps, just right under the search field).
But it does not matter so much now, as I have found the culprit, it is Avast!
If I disable Avast realtime shields, I can open utool without a problem. Also no more errors.
Later I will probably file an error report on Avast! forum, or just find myself another free security program.
So if after 26.10.2012 someone files an error report on utool, that he cannot start it, try to check if he/she does not have Avast installed![AngelO :)](./images/smilies/angel.gif)
Thanks again for your help.
thanks for helping me troubleshoot this.
I always find Reliability Monitor this way: 1. go to Search (right corners of the screen), 2. Type: reliab (you do not need to write the full word), 3. select Settings (under Apps, just right under the search field).
But it does not matter so much now, as I have found the culprit, it is Avast!
If I disable Avast realtime shields, I can open utool without a problem. Also no more errors.
Later I will probably file an error report on Avast! forum, or just find myself another free security program.
So if after 26.10.2012 someone files an error report on utool, that he cannot start it, try to check if he/she does not have Avast installed
![AngelO :)](./images/smilies/angel.gif)
Thanks again for your help.
- Steven
- CrystalIDEA Developer
- Posts: 2294
- Joined: 21 Dec 2009, 11:48
- Location: CrystalIDEA headquarters
- Contact:
Re: Errors in Windows 8 Reliability manager log
It must sound strange, but it's not there (Reliability Monitor). Never mind
Thanks for the info about Avast. You used a free version, right?
PS. And what happens after 26.10.2012
?
Update: i installed Avast Free, and everything works fine
I'd write to their forum, but the issue doesn't reproduce on my side (at least on a virtual machine)
Thanks for the info about Avast. You used a free version, right?
PS. And what happens after 26.10.2012
![Embarassed :oops:](./images/smilies/blush.gif)
Update: i installed Avast Free, and everything works fine
![Confused :%)](./images/smilies/wacko.gif)
Re: Errors in Windows 8 Reliability manager log
Nevertheless, thanks Steven.
It is really weird that you cannot find the reliability monitor. It has been around at least from Win7, if not from Vista. Maybe it will not activate in WM? Who knows ... posted a screenshot
And I fixed the Avast problem (yes, free version) by myself. I added utool to exclusions under the "Behavioral Shield". No error as of now and utool can be launched normally. I hope it stays that way.
P.S. - Windows 8 comes officially out on that date![Cool 8-)](./images/smilies/dirol.gif)
It is really weird that you cannot find the reliability monitor. It has been around at least from Win7, if not from Vista. Maybe it will not activate in WM? Who knows ... posted a screenshot
![Wink ;)](./images/smilies/wink.gif)
And I fixed the Avast problem (yes, free version) by myself. I added utool to exclusions under the "Behavioral Shield". No error as of now and utool can be launched normally. I hope it stays that way.
P.S. - Windows 8 comes officially out on that date
![Cool 8-)](./images/smilies/dirol.gif)
- Attachments
-
- reliability.jpg (94.7 KiB) Viewed 29776 times
- Steven
- CrystalIDEA Developer
- Posts: 2294
- Joined: 21 Dec 2009, 11:48
- Location: CrystalIDEA headquarters
- Contact:
Re: Errors in Windows 8 Reliability manager log
Just reported a problem to Avast technical support.