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Removal of multiple Adobe products
Posted: 29 Oct 2012, 10:29
by mohsenshariati
i install adobe acrobat & adobe photoshop cs6 with trace in my computer
but when i uninstall adobe acrobat, photoshop cs6 deleted
Re: Bad uninstall
Posted: 29 Oct 2012, 15:46
by Steven
Hello,
Did you installed these 2 programs at once with Install Tracker?
When
Install Tracker detects multiple programs installed at once (acrobat & photoshop), it prompts user to select 'main' item, so it would be marked as 'Traced' in the list. When removing this item Uninstall Tool will warn that dependent items will be removed as well, and a user can select not to remove them.
Re: Bad uninstall
Posted: 29 Oct 2012, 17:36
by mohsenshariati
i install them seperately
Re: Bad uninstall
Posted: 29 Oct 2012, 22:12
by Steven
1. Was 'adobe acrobat' installed using Install Tracker?
2. Did you use 'Force Removal' or normal uninstall with removing leftover traces?
Thanks.
Re: Bad uninstall
Posted: 30 Oct 2012, 06:45
by mohsenshariati
1. yes
2. normal uninstall
Re: Uninstalled 2 programs
Posted: 30 Oct 2012, 09:59
by Steven
In the way the issue is described - it can't happen.
Anyway, what is your operating system version? Adobe acrobat version? I will try to reproduce the issue by installing and uninstalling these programs
Re: Uninstalled 2 programs
Posted: 30 Oct 2012, 21:04
by mohsenshariati
win 7 x64
adobe acrobat xI 11
Re: Uninstalled 2 programs
Posted: 05 Nov 2012, 01:01
by berryracer
Any updates on this? I am interested to know as well
Re: Removal of multiple Adobe products
Posted: 07 Nov 2012, 09:07
by Steven
We reproduced the issue, when installed Adobe Acrobat, Install Tracker (on a clean machine) detected creating of
folder
But it also affects other Adobe products
The best practice for such case is too be careful when removing items in Uninstall Wizard, but we're working on a solution. Any ideas and thoughts are appreciated.