Technical Support

We provide both registered and unregistered user with technical support. Even if you are just trying our product, we will certainly reply to your message. We will answer your questions within 48 hours at most (usually, earlier, within an hour). Each question is carefully studied by the staff of the technical support department and they often discuss it with developers in order to give the most complete answer. We appreciate each customer and will answer each question.

You can find answers to the most typical questions in the help file.

In case you cannot find the answer to your question, you can contact our technical support service here. Do not forget to specify a valid return e-mail address if you want to receive a reply from us.

Make sure you specify the following information in your message:

• The name and version of the program (see it in the “About” dialog box).
  
• Your registration data (registered users get priority support).
  
• Your operating system with updates (for example, Windows XP SP2).
  
• The situation that existed when the problem occurred (probably, the error can be reproduced by certain operations).
  
• Any other information that you think is related and might help us.