Uninstall Tool FAQ

Usage Questions

I cannot remove XXX program from my computer with Uninstall Tool

Please use Force Removal feature.

How Do I remove Uninstall Tool from my computer?

When trial period is over Uninstall Tool restores Add/Remove program in your control panel. Another way is to simply run: C:\Program Files\Uninstall Tool\unins000.exe

Windows Vista: I can't run Uninstall Tool

First of all, try to disable UAC (User Account Control) in your Control Panel.

Tell me more about Software/System/Hidden categories

Software category displays the list of installed software as it Add/Remove program does plus some more programs (that do not appear in the Add/Remove program's list). System is the list of system components. Some more programs may appear here (because Windows treats them as system) Hidden is the list of all other software and components. Usually they do not have an uninstaller.

Is Uninstall Wizard ™ safe to use?

Yes, it is. The 100% guarantee - you can always control what's going to be deleted.

Are you planning to release Uninstall Tool for MacOS X?

Yes! CrystalIDEA Software is currently working under Uninstall Tool for MAC OS X. Please wait a little to enjoy the power of Uninstall Tool on your favorite OS.

Licensing Questions

Do you provide refund in some cases?

Yes. But there's a Refund Policy.

Should I purchase 2 licenses if I want to use Uninstall Tool on two computers at home and at work?

Yes. But discounts are available. Another solution is to buy Uninstall Tool in bundle with WinComponents and use both programs on two computers.

Why should I provide my phone number while purchasing?

Our partner Plimus insists on providing your phone number to minimize the risk of Credit Card Fraud.