Refund Policy

CrystalIDEA Software products are positioned as "shareware" - we offer a FREE, fully functional evaluation (feature limited) versions for potential customers ("try before you buy"). Therefore, it is assumed that when a user purchases a registered version, he/she is satisfied with the program's features and functionalities.

If you didn't test our free evaluation versions, please do so before you place your order to make sure that the product you are purchasing satisfies your needs.

CrystalIDEA Software reserves the right to refuse a refund request - the refund reason should be well-grounded.

Refund processing fee is 30% of the order price.

You can always contact our technical support directly.

Important Information

Customers who

  • Receive a refund or
  • Do unfair practices and do a chargeback

    will lose the possibility to use the software immediately. The licensing information will be blacklisted for all future versions.